Overview
The 5-day Lead Auditor training course aims to provide participants with the knowledge, and develop the skills and expertise necessary to:
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Audit a Quality Management System (QMS) based on ISO 9001:2015
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Ensure that the organization is competent in maintaining and continually improving its QMS
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Perform third party audits by applying widely recognized audit principles, procedures and techniques
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Proficiently plan and perform internal and external audits in compliance with ISO 19011 and the certification process according to ISO 17021.
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Manage audit teams and audit programmes, communicate with customers, resolve conflicts, etc.
Based on practical exercises, the participants will master the audit tools and techniques.
ISO 13485: 2016
Lead Auditor
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We serve corporate clients investing in peoples' knowledge, skills, and competencies, to improve business performance, enhance process, product and service quality, and achieve sustained growth and profitability.
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We understand the meaning of the business terms "Voice of the Customer" and what constitutes "value" from the customer's point of view.
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We also understand the difference between "value" and "waste" from the business and individual learner point of view.
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We care about the people, the knowledge enhancement of which is entrusted to us by their organisation or themselves.
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We focus on learning (not just on training, and issuing certificates) and providing post-training advice and support through workshops and consulting services.
Stratos Lazaridis
CEO The Marvel Academy
Corporate Training Solutions
Mob: +44 (0)749 114 7156
Contents
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Overview
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Who should attend
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Learning objectives
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Course agenda and content
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Prerequisites
- Training approach
- Examination
- Competence domains being tested
- Certification
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General course information
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ISO 21001 Educational organizations - Management systems for educational
organizations - Requirements with guidance for use
Overview
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Education is not only a basic right, but a fundamental part of society, so the quality of educational providers is everyone’s concern. While they cannot necessarily guarantee outcomes, there is a lot that educational institutes can do to stimulate learning and ensure that learners are getting the level of quality they expect.
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​​The 5-day ISO 21001 Lead Implementer training course enables you to develop the necessary competencies to support an educational organization in planning, implementing, managing and maintaining a management system for educational organizations (EOMS) based on the requirements of ISO 21001.
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The course covers two levels of knowledge and competency, i.e. Foundation and Lead Implementer.
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Who Should Attend
ISO 21001 is intended to be useful to all kinds of educational providers, from kindergarten to higher education, vocational training centres and e-learning services.
Training Course details
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5 days (09.00 - 17.00 GMT)
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Online instructor-led via zoom.us
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£1190 + VAT per delegate
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Deadline for payment/ registration: 2 calendar days before course start
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Included: 5 days online instructor-led training, delegate workbook, online exam, and certificate.
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Onsite training
Please refer to our Terms & Conditions:
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Trainer's expenses for onsite training, paid by the client
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Fixed onsite training expenses policy
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The course is intened for those involved in developing, implementing, and maintaining an ISO 21001-compliant management system, e.g. individuals:
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Involved in Educational Management and Administration
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Involved in the development and provision of educational products and services
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Seeking to gain knowledge about the main processes of Educational Organizations Management Systems (EOMS)
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Interested to pursue a career in the field of education
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Seeking to contribute to the field of education and standardized management systems in educational organizations
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Learning Objectives
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During this training course, you will explore the different components of an EOMS, including the EOMS policy and objectives, procedures, performance evaluation, management commitment, internal audit, management review and continual improvement.
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Attending the course will help you:
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Understand the fundamental concepts and principles for an EOMS, as defined by ISO 21001
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Understand the elements and operations of an Educational Organizations Management System and their principal processes
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Recognize the interrelationship between ISO 9001, ISO 21001, and other standards and regulatory frameworks
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Understand the approaches, methods and techniques used for the implementation and management of an EOMS based on ISO 21001
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How to develop and implement an EOMS framework based on the ISO 21001 requirements.
​​​On course completion delegates should be able to:
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Explain what an EOMS is, and how it is applied to educational sevices providers.
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How to apply the relevant concepts to manage educational services more effectively.
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How to contribute in the EOMS efforts of an organisation adopting the standard.
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Course Agenda and Content
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Day 1: Introduction to ISO 21001 and initiation of designing and developing the EOMS
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Course objectives and structure
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Standards and regulatory frameworks
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Fundamental principles and concepts of ISO 21001
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Context of the organization
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Scope of the EOMS
Day 2: Planning the implementation of the EOMS
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Leadership, commitment and policy
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Objectives of the EOMS
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Risks and opportunities
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Resources and competence
Day 3: Implementing the EOMS
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Awareness and communication
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Documented information
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Operational planning and control
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Design and development of educational products and services
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Control of externally provided processes, products and services
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Delivering and controlling the educational products and services
Day 4: Monitoring, measuring and continually improving the EOMS
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Monitoring and measuring, and performance evaluation
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Internal audits
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Management reviews
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Treatment of nonconformities
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Continual improvement
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Preparing for the certification audit
Day 5: EOMS certification process and closing the training
Prerequisites
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Proficiency in the English language, willingness to learn, and open mind to new ways of working.
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Training Approach
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The course covers both theory and practice:
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Slide-based training sessions, supported by examples
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Preparation for the exam
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Practice test (mock exam) simulating the certification exam.
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Examination
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Upon completion of the training course, you can sit for the exam and become Certified ISO 21001 Lead Implementer.
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Following are the exam details:
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Duration 2 hours
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Format Open book
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Nr of questions 60, multiple choice
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Pass mark 70% ( correct answers).
Competency domains
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The Foundation exam covers the following domains:
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Fundamental principles and concepts of a Management System for Educational Organizations (EOMS)
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Educational Organizations Management System (EOMS)
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Planning the EOMS implementation based on ISO 21001
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Implementing the EOMS based on ISO 21001
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Performance evaluation, monitoring and measurement of the EOMS based on ISO 21001
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Continual improvement of the EOMS
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Certification
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The ISO 21001 Lead Implementer certificate will be issued to delegates passing the exam.
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General Course Information
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For general course information please click on the link here.
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N.B. Please read our Terms & Conditions (T&Cs) and ask for clarifications, if any, before booking your training event.
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Book now to reserve an on-site or online instructor-led training event of your choice for your company's delegates.
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