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Learned how to:

• Analyse ISO 9001 clauses and suggest examples of objective evidence that would show conformance with these requirements

• Plan and conduct an interview with top management

• Evaluate an organisation’s quality policy and objectives

• Prepare an on-site audit plan that establishes effective audit trails across processes and between members of an audit team

• Audit processes for conformance and effectiveness, including any specific quality objectives

• Prepare thoroughly for an audit and produce process-based checklists

• Gather objective evidence through observation, interviewing and reviewing documentation

• Evaluate objective evidence and correctly identify conformance and non-conformance with requirements

• Report findings accurately against requirements of ISO 9001, write and grade non-conformity reports and evaluate proposals for corrective action

• Relate your audit findings to the policy and objectives of the organisation and present your overall evaluation to top management

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Course Agenda and Content

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Day 1: Introduction to Quality Management and ISO 9001

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• Course objectives and structure

• The standard and regulatory framework

• Fundamental principles of quality management

• Quality Management System (QMS)

• Certification process

 

Day 2: Audit Principles, Preparation and Conducting an Audit

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• Fundamental audit concepts and principles

• Audit approach, based on evidence and risk

• Initiating the audit

• Stage 1 audit

• Preparing the stage 2 (on-site) audit

• Stage 2 audit - Part 1

 

Day 3: On-site audit activities

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• Stage 2 audit - Part 2

• Communication during the audit

• Audit procedures

• Creating audit test plans

• Drafting audit findings and non-conformity reports (NCR)

 

Day 4: Closing the audit

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• Audit documentation and quality review

• Closing the audit

• Evaluating action plans by the auditor

• Beyond the initial audit

• Managing an internal audit programme

• Competence and evaluation of auditors

• Closing the training

 

Day 5: Certification Exam

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Prerequisites

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ISO 9001 Foundation Certification or basic knowledge of ISO 9001 is recommended

 

Training Approach

 

The course covers both theory and practice:

• Slide-based training sessions, illustrated with examples

• Business cases

• Preparation for the certification exam

• Practice test (mock exam) similar to the certification exam.

 

Examination and Certification

 

Examination

 

• Duration       90 min

• Format         closed book, 60 multiple-choice questions

• Pass mark    70% (42 correct answers)

 

Competence Domains Being Tested

 

• Fundamental principles and concepts of quality management

• Quality Management Systems (QMS)

• Fundamental principles and concepts of auditing

• Preparation for an QMS certification audit

• Conducting a QMS certification audit

• Closing a QMS certification audit

• Managing an ISO 9001-based QMS audit programme

 

Certification

 

The ISO 9001 Lead Auditor certificate will be issued to delegates passing the exam.

 

General Course Information

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For general course information please click on the link here.

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N.B. Please read our Terms & Conditions (T&Cs) and ask for clarifications, if any, before booking your training event.

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Book now to reserve an on-site or online instructor-led training event of your choice for your company's delegates.

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