​Website Privacy Policy

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Overview

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This website is operated and maintained by ​​Business Training & Consulting Services Ltd.

 

We take your privacy very seriously, therefore we urge you to read this policy very carefully because it contains

important information about on:

• Who we are

• How and why we collect, store, use, and is some cases may share your personal information

• Your rights, in relation to your personal information

• How to contact us and supervisory authorities in the event that you have a complaint.

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Definitions

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"​​Business Training & Consulting Services Ltd." is also referred to, in the rest of this web page, and other web pages comprising our website, as "BT&CS Ltd", "BT&CS", "we", "our", "us", "our company", or "our business" respects your privacy, and is committed to maintaining it, regarding the use of your personal information.

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"Our website", or "this website" refers to the totality of the web pages comprising the BT&CS website.

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"User", "you", "your", or "individual" refers to visitors of our website for information gathering purposes.

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For Your Information (FYI) the lawful bases for processing of your personal information are set out in Article 6 of the General Data Protection Regulation (GDPR).

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Who we are

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​​Business Training & Consulting Services Ltd. collects, uses and is responsible for certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union (including the United Kingdom) and we are responsible as "controller" of that personal information for the purpose of GDPR.

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The personal information we collect and process

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If you provide us with information about another person, you confirm that the other person has appointed and authorised you to act on their behalf, and agreed that you shall:

• Consent, on their behalf, to the processing of their personal data

• Receive any data protection notices on their behalf

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How we keep your information secure

 

As a general principle you do not have to provide us with any personal information, unless, voluntarily, you choose to do so.

 

We have in place appropriate security measures to prevent personal information from being accidentally lost, or accessed by unauthorised third parties. We limit access to your personal information to those who have a genuine business need to know about it.Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

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We use a combination of IT tools as well as organisational measures to keep your information secure. This includes information security protocols and procedures to respond data security breaches of which we will notify you and the Data Privacy Regulator where we are legally required to do so.

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When using our site, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the confidentiality and integrity of any personal data which is either transmitted from you, or received by you, over the internet.

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Our commitment

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Personal information we collect and use

 

We do not collect personally identifiable information about you, unless you voluntarily provide it, for example, when you:

• Subscribe to our e-mail list for our newsletter

• Send your feedback to us

• Register for one of our training courses

• Respond to our customer surveys.

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It is our commitment not to collect personal information from customers visiting our website, unless they have voluntarily submitted their personal information via one of our contact forms, which requires information about an enquiry, or for booking onto a training course.

 

Credit card information

 

At present we do not take payment for our services via credit or debit cards.

 

Personal e-mail address

 

If you voluntarily provide your email address, or other contact information, we might use it to, e.g.:

• Inform you of any changes associated with our courses

• Survey you about your opinion of our training services

• Ask for your support.

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Sharing personal information with third parties

 

We do not make your contact information, or any other personally identifiable information, available to anyone outside the boundaries of our organisation, or its service providers, who may use it only for purposes authorized by us.

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We will not disclose personal information to a third-party organisation, unless we have your prior consent to do so, or you have opted to allow use of your personal information.

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Requests of personal information for legal purposes

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If the rare occasion when we receive a request to share your personal information for legal purposes, this would be

considered as an exception; however, we will not share information for legal purposes until after we have fully

verified the name of the organisation requesting your personal details.

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Customer satisfaction surveys and feedback

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We collect information you provide about your use of our products and services, and satisfaction with same, through:

• E-mails you send us

• Completing our feedback form, after receiving our services

• Our customer satisfaction surveys

whether or not you voluntarily include your contact information.

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Collection of non-personally identifiable information

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We collect certain anonymous (non-personally identifiable) information, to:

• Help us improve our website

• Evaluate the access and use of our materials

• Assess the difference we make as an organisation on the continuing educational and professional development community.

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We may use web analysis processes and tools, that are built into our website, to measure and collect anonymous session information.

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Use of “cookies”

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We use “cookies” for two specific purposes i.e. to:

• Improve your experience as user of our website

• Collect anonymous information about how you use our services.

 

If your browser is configured not to accept cookies, you will still be able to access our website and its content.

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Aggregation of information

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When we report information about our website access, use, and impact, we report aggregate, non-personally

identifiable, data. Occasionally, we report quoted feedback from users.

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We do not attribute feedback to specific individuals, unless we obtain permission to use that person’s name, along

with the feedback.

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Partial personal details

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If you start to complete a contact enquiry form and decide not to finish, partial details are stored from which we may use this information to make contact with you, only to discuss your initial enquiry which was started but not finished.

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Removing your personal information from our files

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At your request, we will remove your contact information from our files.

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Transferring your personal information out of the European Economic Area (EEA)/ European Union (EU) borders

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We will not transfer your personal information outside of EEA at any time.

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What rights do you have?

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Under the GDPR regulation you have some important rights free of charge.

 

In summary, your rights are (see image below):

• Fair processing of information and transparency over how we use your personal information

• Access to your personal information and to some other supplementary information that this privacy policy is already designed to address

• Request us to correct any mistakes in your information that we hold

• Request the erasure of your personal information in our systems in certain situations

• Receive your personal information that you provided us in a structured, commonly used, machine readable format which you have the right to transmit to a third party under certain situations

• Object, at any time, the processing of your personal information from being used for direct marketing purposes

• Object to decisions being made by automated means, which produce legal effects concerning you or significantly affecting you

• Restrict the processing of personal in certain circumstances.

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Questions you may have

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If at any stage, you have a question regarding the personal information we hold on file, or you wish to exercise any of the above rights, please:

• Do not hesitate to e-mail, call or write to us

• Provide us with enough information to identify you

• Let us obtain proof of your identity, such as your driving license, passport photo page, or a recent credit card or utility bill

• Let us know what your enquiry is about.

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