Overview
The 5-day Lead Auditor training course aims to provide participants with the knowledge, and develop the skills and expertise necessary to:
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Audit a Quality Management System (QMS) based on ISO 9001:2015
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Ensure that the organization is competent in maintaining and continually improving its QMS
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Perform third party audits by applying widely recognized audit principles, procedures and techniques
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Proficiently plan and perform internal and external audits in compliance with ISO 19011 and the certification process according to ISO 17021.
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Manage audit teams and audit programmes, communicate with customers, resolve conflicts, etc.
Based on practical exercises, the participants will master the audit tools and techniques.
ISO 13485: 2016
Lead Auditor
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Empower Your Team with Industry-Leading Training Programs
Tailored corporate training for leadership, technical skills and professional development
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We serve corporate clients investing in peoples' knowledge, skills, and competencies, to improve business performance, enhance process, product and service quality, and achieve sustained growth and profitability.
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We understand the meaning of the business terms "Voice of the Customer" and what constitutes "value" from the customer's point of view.
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We also understand the difference between "value" and "waste" from the business and individual learner point of view.
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We care about the people, the knowledge enhancement of which is entrusted to us by their organisation or themselves.
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We focus on learning (not just on training, and issuing certificates) and providing post-training advice and support through workshops and consulting services.
Stratos Lazaridis
CEO The Marvel Academy
Corporate Training Solutions
Mob: +44 (0)749 114 7156
Contents
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Overview
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Who should attend
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Learning objectives
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Course agenda and content
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Prerequisites
- Training approach
- Examination
- Competence domains being tested
- Certification
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General course information
Business Process Management
Overview
This 1-day course outlines the relationship of Lean Six Sigma (LSS) and Business Process Management (BPM) to Operational Excellence (OpEx) and provides insight into the needed skills and tools.
It is a masterclass in best practice methodologies to effectively manage business processes and ensure the best quality of work continues to be produced.
Designed for any manager or team leader of any level, the course shows how processes can be controlled and optimised to produce desirable outcomes. It also looks at the continual improvement to ensure that excellence continues to be reached and exceeded. Unlike other traditional leadership courses, Business Process Management for Managers focuses on how work can be carried out and managed in a structured, error-free way.
Training Course details
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1 day (09.00 - 17.00 GMT)
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Online instructor-led via zoom.us
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£350 + VAT per delegate
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Deadline for payment/ registration: 2 calendar days before course start
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Included: 1 day online instructor-led training, delegate workbook, online exam, and certificate.
Who Should Attend
The course is designed for Operational Excellence (OPEX) Professionals, Business Analysts, Business Process Analysts, BPM developers, Business Process Managers, Project Managers, Business Architects, Process improvement team leaders,
Line of Business (LoB) Managers and Supervisors.
Business Process Management is suitable for BPM beginners, as it explains:
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Tthe advantages of BPM
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Why business process management is so important.
Learning Objectives
This course will teach you:
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What business process management is
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How BPM solutions are implemented
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The basics of BPM
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How to better perform your analytical tasks
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How to explain the difference between current and future process state
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The essential elements of BPMN 2.0
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How to identify interactions between systems/ processes within a business.
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Today’s challenges in the business process management space.
Course Agenda and Content
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Introduction to process management
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Understanding Processes
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Business process architecture
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Lean Six Sigma
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What is Lean, Six Sigma, and Lean Six Sigma
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Differences and similarities
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Lean Six Sigma as a process improvement methodology
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Lean
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Principles
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Tools used.
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Identifying and Removing or Reducing Waste
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Improving efficiency
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Tools – overview
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Process mapping
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Value Stream Mapping
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Readiness evaluation
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Six Sigma
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Principles
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Reducing variation
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Controlling the process
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Predictable output
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Underlying Concepts
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Defining Processes
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Voice of the Customer
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Methodology
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DMAIC Process
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Statistical tools
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DFSS (Design for Six Sigma) and DMADV
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Measuring Process Performance
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Displaying and Analysing Data
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Behaviours for Continuous Improvement
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Roles in a Six Sigma Initiative
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Readiness Evaluation
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Lean Six Sigma
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What is it?
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Critical Success Factors
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Measuring success in savings
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Steps in Implementing LSS
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BPMN 2.0 and business process automation
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Standardisation Principles
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Risk Assessment
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Mistake Proofing
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Team and Facilitation Skills
Prerequisites
Proficiency in the English language, willingness to learn, and open mind to new ways of working.
It will be useful if course delegates will have attended a LSS training course at the Yellow Belt standard.
Training Approach
The course covers both theory and practice:
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Slide-based training sessions, supported by examples
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Preparation for the Foundation exam
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Practice test (mock exam) simulating the certification exam.
Examination
Upon completion of the training course, you can sit for the exam and become certified in Business Process Management.
Following are the exam details:
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Duration 45 min.
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Format Closed book
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Nr of questions 30 (multiple choice, onecorrect answer)
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Pass mark 70% (21 correct answers).
Competence domains
The Foundation exam covers the following domains:
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Lean
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Six Sigma
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Lean Six Sigma
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BPMN 2.0
Certification
The Business Process Management certificate will be issued to delegates passing the exam.
General Course Information
For general course information please click on the link here.
N.B. Please read our Terms & Conditions (T&Cs) and ask for clarifications, if any, before booking your training event.
Book now to reserve an on-site or online instructor-led training event of your choice for your company's delegates.
For more details about our:
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List of training courses please click here.
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Consulting services please click here
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Workshops please click here.
For queries, including non-obligation quotes, please contact us.