Overview
The 5-day Lead Auditor training course aims to provide participants with the knowledge, and develop the skills and expertise necessary to:
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Audit a Quality Management System (QMS) based on ISO 9001:2015
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Ensure that the organization is competent in maintaining and continually improving its QMS
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Perform third party audits by applying widely recognized audit principles, procedures and techniques
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Proficiently plan and perform internal and external audits in compliance with ISO 19011 and the certification process according to ISO 17021.
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Manage audit teams and audit programmes, communicate with customers, resolve conflicts, etc.
Based on practical exercises, the participants will master the audit tools and techniques.
ISO 13485: 2016
Lead Auditor
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Empower Your Team with Industry-Leading Training Programs
Tailored corporate training for leadership, technical skills and professional development
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We serve corporate clients investing in peoples' knowledge, skills, and competencies, to improve business performance, enhance process, product and service quality, and achieve sustained growth and profitability.
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We understand the meaning of the business terms "Voice of the Customer" and what constitutes "value" from the customer's point of view.
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We also understand the difference between "value" and "waste" from the business and individual learner point of view.
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We care about the people, the knowledge enhancement of which is entrusted to us by their organisation or themselves.
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We focus on learning (not just on training, and issuing certificates) and providing post-training advice and support through workshops and consulting services.
Stratos Lazaridis
CEO The Marvel Academy
Corporate Training Solutions
Mob: +44 (0)749 114 7156
Contents
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Introduction
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Overview
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Who should attend
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Learning objectives
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Course agenda and content
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Prerequisites
- Training approach
- Examination
- Competence domains
- Certification
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General course information
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Business Process Mapping
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Introduction
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Business process mapping is a technique used to create visual diagrams of business processes and workflows.
Depending on the type of process map, it typically includes the following elements: trigger event, start and end points, tasks/ activities, decisions, arrows (connecting tasks and decisions, and indicating direction of flow), and process actors involve in the process, such as people, departments or IT systems.
The aim of process mapping is to help identify waste, streamline processes and enable better understanding of workflows.
Depending on the process scope and complexity, process maps can be built quickly and help with:
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Assessing areas of improvement
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Explaining how a processes works from start to finish and the tasks, decisions, and process actors involved
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Developing process documentation, such as Standard Operating Procedures (SOPs) and Work Instructions (WIs)
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Fulfilling process-related requirements, such as those associated with ISO management system standards, e.g. ISO 9001 (Quality Management Systems)
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Project planning and process design.
Overview
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This 1-day training course will equip delegates with the necessary knowledge and skills required to:
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Map out processes
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Identify process-related issues, such as waste, bottlenecks, and other inefficiencies
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Improve and streamline process flows.
Training Course details
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1 day (09.00 - 17.00 GMT)
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Online instructor-led via zoom.us
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£350 + VAT per delegate
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Deadline for payment/ registration: 2 calendar days before course start
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Included: 1 day online instructor-led training, delegate workbook, online exam, and certificate.
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Who Should Attend
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The course is suitable for:
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Process Improvement Managers
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Process Improvement Team Members
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Quality Management Practitioners
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Business Analysts
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Business Process Architects
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Lean Six Sigma Champions
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Learning Objectives
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By the end of this training course delegates will be able to:
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Apply process mapping tools and techniques in their workplace
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Create process maps
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Help their organisation to undertake the "process approach", a core theme in ISO Management System Standards (MSS)
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Analyse process maps and identify opportunities for improvement
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Address documentation requirements of ISO MSS and other best practices
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Help create a Business Process Model (business process architecture).
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Course Agenda and Content
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What is process
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Process elements (SIPOC diagram)
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Process equation: Y = f(X)
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Business process architecture
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Types of business processes: core, management and support
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Types of process maps (SIPOC, flowcharts, cross-functional process maps/ deployment flowcharts, block diagrams, value stream maps)
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Process mapping levels of detail
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Process state mapping: AS-IS, TO-BE/ SHOULD BE, COULD-BE (world class)
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Process mapping techniques
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Business process modelling
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Preparing for process mapping
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Creating the process map
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Analysing the process map to identify "Quick Wins" and other improvement opportunities
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Data collection for process mapping
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Recognising when change is required
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Factors to consider in the selection of process mapping software packages
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Identifying continual improvement opportunities
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Prerequisites
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Proficiency in the English language, willingness to learn, and open mind to new ways of working.
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Training Approach
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The course covers both theory and practice:
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Slide-based, instructor-led training sessions, supported by examples
Examination
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There is no formal examination at the end of the course.
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Competence domains
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Process mapping tools and techniques
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Process map analysis
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Business process architecture
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Business process modelling.
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Certification
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The certificate of attendance will be issued to delegates attending the course.
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General Course Information
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For general course information please click on the link here.
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N.B. Please read our Terms & Conditions (T&Cs) and ask for clarifications, if any, before booking your training event.
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Book now to reserve an on-site or online instructor-led training event of your choice for your company's delegates.
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For more details about our:
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List of training courses please click here.
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Consulting services please click here
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Workshops please click here.
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For queries, including non-obligation quotes, please contact us.
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Business process map (swim lane diagram)
Business process modelling (BPMN)