• ISO 9000: Quality Management Systems (QMS) - Fundamentals and vocabulary

• ISO 9001: QMS - Requirements

• ISO 9004: Managing for the sustained success of an organization - A quality management approach

• ISO 19011: Guidelines for auditing management systems

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​Who Should Attend

 

• Members of QMS teams

• Those involved in QMS implementation, operation, and maintenance

• Auditors, whose role calls for them to audit QM systems.

• Senior managers involved in, and/ or affected by, the outcome of QMS audits

• Those considering QMS certification to the ISO 9001 standard.

 

Learning Objectives

 

On completion of this course, delegates will be able to:

• Articulate the new terminology

• Articulate concepts, such as “the process approach” and “the PDCA cycle”

• Identify the new High Level Structure (HLS) of ISO standards

• Interpret the requirements of the standard, and how they apply in practice.

• Appreciate the benefits of the latest version of the standard

• Understand the relationship between the QMS and compliance with specified requirements

• Understand how ISO 9001 is linked with other ISO standards, such as the 9000, 9004, and 19011

• Contribute in the development, implementation, and certification, (or re-certification) of a QMS.

• Appreciate the technical challenges likely to be encountered in implementing a QMS.

 

Course Agenda and Content

 

• ​The ISO organisation

• Quality Assurance (QA), Quality Control (QC), and Quality Management (QM)

• Management Systems (MS) and Management System Standards (MSS)

• ISO MSS and the High-Level Structure (HLS - Annex SL)

• Quality Management - definitions and core principles

• Quality Management Systems (QMS)

• Other types of MS

• Integrated Management Systems (IMS)

• Audit: definition, audit types and auditors

• ISO 9000 family (series) of standards

• History and overview of ISO 9001

• ISO 9001: 2015 revision: Context of the Organisation, Risk-based Thinking, and Leadership

      Requirements

• QMS requirements: clauses 4 to 10 of ISO 9001

• QMS documentation structure

• Mandatory documents of an ISO 9001-compliant QMS.

• Project management approach and stages to QMS pre-certification

• Monitoring and reviewing the effectiveness of the QMS

• Management review

• Internal audit

• QMS certification: the cycle, audit, and registration

• Continual QMS improvement.

 

Prerequisites

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The following are general prerequisites for attending our training courses:

• Proficiency in the English language

• Consideration for other course participants

• Willingness to actively participate during the training sessions, and an open mind to learn new

      ways of working.

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Training Approach

 

The course covers both theory and practice:

• Slide-based training sessions, illustrated with examples

• Business cases

• Preparation for the Foundation exam

• Practice test (mock exam) similar to the certification exam.

 

Examination

 

• Duration: 45 min.

• Format: closed book, 30 multiple-choice questions

• Pass mark: 70% (21 correct answers)

 

Competence domains:

• Fundamental principles and concepts of Quality Management

• ISO 9001 requirements for Quality Management Systems (QMS)

 

Certification

 

The ISO 9001 Foundation certificate will be issued to delegates passing the exam.

 

General Course Information

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For general course information please click on the link here.

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N.B. Please read our Terms & Conditions (T&Cs) and ask for clarifications, if any, before booking your training event.

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