Overview
The 5-day Lead Auditor training course aims to provide participants with the knowledge, and develop the skills and expertise necessary to:
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Audit a Quality Management System (QMS) based on ISO 9001:2015
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Ensure that the organization is competent in maintaining and continually improving its QMS
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Perform third party audits by applying widely recognized audit principles, procedures and techniques
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Proficiently plan and perform internal and external audits in compliance with ISO 19011 and the certification process according to ISO 17021.
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Manage audit teams and audit programmes, communicate with customers, resolve conflicts, etc.
Based on practical exercises, the participants will master the audit tools and techniques.
ISO 13485: 2016
Lead Auditor
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Empower Your Team with Industry-Leading Training Programs
Tailored corporate training for leadership, technical skills and professional development
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We serve corporate clients investing in peoples' knowledge, skills, and competencies, to improve business performance, enhance process, product and service quality, and achieve sustained growth and profitability.
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We understand the meaning of the business terms "Voice of the Customer" and what constitutes "value" from the customer's point of view.
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We also understand the difference between "value" and "waste" from the business and individual learner point of view.
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We care about the people, the knowledge enhancement of which is entrusted to us by their organisation or themselves.
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We focus on learning (not just on training, and issuing certificates) and providing post-training advice and support through workshops and consulting services.
Stratos Lazaridis
CEO The Marvel Academy
Corporate Training Solutions
Mob: +44 (0)749 114 7156
Contents
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Overview
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Who should attend
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Learning objectives
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Course agenda and content
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Prerequisites
- Training approach
- Examination
- Competence domains
- Certification
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General course information
Root Cause Analysis & Problem-Solving
Overview
Root Cause Analysis (RCA) is a set of methods, tools and techniques used for identifying the source of problems, faults, failures, defects and undesired outcomes for processes. It is widely used in manufacturing, services and public sector organisations.
This 1-day highly interactive training course introduces delegates to different problem-solving methods, tools and techniques, which can be applied throughout a series of highly interactive and practical exercises putting the theory into practice.
Collaborating in teams, delegates will use techniques such as the 3Cs (Concern, Cause, Correct/ Countermeasure, 8Ds (8 Disciplines, introduced by Ford), 5 Whys, Fishbone diagram, PDCA (the cycle of continuous improvement) and localisation to solve a range of product and process-related problems, and in each case present findings back to the group.
This will prepare delegates for typical workplace RCA practices, including problem identification, RCA tool selection and report writing.
Training Course details
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1 day (09.00 - 17.00 GMT)
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Online instructor-led via zoom.us
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£350 + VAT per delegate
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Deadline for payment/ registration: 2 calendar days before course start
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Included: 1 day online instructor-led training, delegate workbook, online exam, and certificate.
Who Should Attend
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Managers responsible for process, product or service quality improvement
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Quality Managers, Internal and External Auditors
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Line managers and supervisors involved in managing customer and/or supplier relationships
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Problem-solving team members and leaders
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Product and process designers
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Industrial, production and process engineers
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Business Analysts
Learning Objectives
On completion of this training course, delegates will be able to:
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Participate as contributors in problem-solving teams
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Use the appropriate tools and techniques to identify, and document the root causes of problems in production and administrative processes, related systems, and product or service design.
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Identify, record, evaluate, group, and prioritise solutions to prevent problems from recurring
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Validate their findings and make recommendations to their colleagues and senior management
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Engage senior management in improving the process/ system by removing the root causes of identified failures
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Perform risk assessment, pilot and implement the selected solutions
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Standardise to maintain the gains from problem-solving
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Monitor and control the improved process/ system to establish that it is stable and delivers the anticipated outcomes/ benefits
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Hand over the improved process/ system to BAU (day-to-day) operations
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Place the improved process/ system under Change Control, to prevent unauthorised changes that may destabilise processes that are currently ‘under control’
Course Agenda and Content
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Types of business problems
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Developing business strategies for problem-solving
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Business problem-solving methodologies/ frameworks
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Root cause analysis process, tools and techniques
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The four layers of Profit Margin Defence (3C's, A3, Storyboard, Six Sigma DMAIC)
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3C's (Concern, Cause, Correct/ Countermeasure)
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A3 PPS (Practical Problem Solving)
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Storyboard problem-solving process
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DMAIC
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8D's (8 Disciplines)
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PDCA (Plan-Do-Check-Act)
- 5W2H (Who, What, When, Where, Why, How, How much
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Isolated events & repeating problems
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5 WHYs
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Fishbone Diagram (Ishikawa)
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Pareto Charts
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Validation of Root Causes
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Solution Prioritisation Techniques
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Risk assessment of identified solutions
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Piloting and implementation of solutions
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Standardisation
Prerequisites
Proficiency in the English language, willingness to learn, and open mind to new ways of working.
Training Approach
The course covers both theory and practice:
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Slide-based, instructor-led training sessions, supported by examples
Examination
There is no formal examination at the end of the course.
Competence domains
The exam covers the following domains:
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Business problem-solving methods
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Root Cause Analysis
Certification
The Root Case Analysis and Business Problem-solving.certificate will be issued to delegates attending the course.
General Course Information
For general course information please click on the link here.
N.B. Please read our Terms & Conditions (T&Cs) and ask for clarifications, if any, before booking your training event.
Book now to reserve an on-site or online instructor-led training event of your choice for your company's delegates.
For more details about our:
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List of training courses please click here.
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Consulting services please click here
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Workshops please click here.
For queries, including non-obligation quotes, please contact us.