Overview
The 5-day Lead Auditor training course aims to provide participants with the knowledge, and develop the skills and expertise necessary to:
-
Audit a Quality Management System (QMS) based on ISO 9001:2015
-
Ensure that the organization is competent in maintaining and continually improving its QMS
-
Perform third party audits by applying widely recognized audit principles, procedures and techniques
-
Proficiently plan and perform internal and external audits in compliance with ISO 19011 and the certification process according to ISO 17021.
-
Manage audit teams and audit programmes, communicate with customers, resolve conflicts, etc.
Based on practical exercises, the participants will master the audit tools and techniques.
ISO 13485: 2016
Lead Auditor
First time you visit our website?
​
Empower Your Team with Industry-Leading Training Programs
Tailored corporate training for leadership, technical skills and professional development
​
-
We serve corporate clients investing in peoples' knowledge, skills, and competencies, to improve business performance, enhance process, product and service quality, and achieve sustained growth and profitability.
-
We understand the meaning of the business terms "Voice of the Customer" and what constitutes "value" from the customer's point of view.
-
We also understand the difference between "value" and "waste" from the business and individual learner point of view.
-
-
We care about the people, the knowledge enhancement of which is entrusted to us by their organisation or themselves.
-
We focus on learning (not just on training, and issuing certificates) and providing post-training advice and support through workshops and consulting services.
Stratos Lazaridis
CEO The Marvel Academy
Corporate Training Solutions
Mob: +44 (0)749 114 7156
Contents
-
Overview
-
Who should attend
-
Learning objectives
-
Course agenda and content
-
Prerequisites
- Training approach
- Examination
- Certification
-
General course information
​
​
Value Stream Mapping (VSM)
Overview
​
The 1-day Value Stream Mapping training course is designed those professionals seeking to understand, document and improve their business processes, having in mind what constitutes value from the customer's point of view.
​
Value Stream Mapping (VSM) is a Lean technique used to visualise the flow of information and materials required to bring a product or service to the market. It identifies all tasks and activities, both value-adding and non-value adding.
-
A task, activity, process step, or product feature is non-value adding, from the customer's perspective, if the customer does not require it or is not willing to pay for it.
The VSM process involves:
-
Mapping out the steps to take a product or service from the idea/ concept stage, through to production, sale, delivery, and after sales product support
-
Highlighting areas of Lean ‘waste’ (muda) that can be removed or reduced
-
Creating value stream ‘flow’.
This technique enables the development of a "current state" (AS-IS) VSM and "future/ improved state" map’ (TO-BE) representing business processes after the identified waste (muda) has been removed and the flow of materials and information has improved.
​
​Successful use of VSM can enable organisations to:
-
Improve their business processes, products and services by identifying and removing waste and improving the value stream flow
-
Increase business competitiveness through reduced Lead Times, improved quality, and reduced operating costs.
-
Increase customer satisfaction and loyalty through higher product and service quality, lower cost, faster delivery (QCD).
Training Course details
-
1 day (09.00 - 17.00 GMT)
-
Online instructor-led via zoom.us
-
£350 + VAT per delegate
-
Deadline for payment/ registration: 2 calendar days before course start
-
Included: 1 day online instructor-led training, delegate workbook, online exam, and certificate.
​
Who Should Attend
​
-
Anyone aiming to further understand and visualise their business processes, or create cross-functional ones in the form of value streams
-
Those aiming to reduce operating costs through process improvements
-
Managers, including, but not limited to, those involved in quality and change management, and process improvement
-
Lean professionals
-
Process owners
-
Improvement specialists.
​
Learning Objectives
​
At the end of the course, delegates will be able to map out and visualise processes from the design stage to post-sales support, identifying and removing Lean waste (muda) and non-customer value adding functions, resulting in:
-
Reduced waste and operating costs
-
Increased productivity and competitiveness of an organisation
-
Increased customer satisfaction, through higher product or service quality, reduced delivery times, and reduced costs
-
Simpler processes
-
Improved flow.
​
Course Agenda and Content
​
-
Customers, Value, and Waste
-
SIPOC Diagram
-
Process Map
-
Value Stream and Value Stream Mapping
-
Determining customer value
-
Value and Non-Value Adding Activities
-
Three Lean MUs (muda, mura, and muri)
-
Eight Lean Wastes (TIMWOODS, DOWNTIME)
-
Process, Material and Information Flow
-
Creating the Current State VSM (AS-IS)
-
Basic Value Stream Mapping Symbols/ Icons
-
Push vs Pull Systems
-
The Process Box
-
The "Square Wave", a.k.a. Lead Time Ladder
-
Value Stream Data
-
Takt Time
-
Process Efficiency
-
Creating a Future State VSM (TO-BE)
-
Prioritising Improvements and Future State Implementation.
​
Prerequisites
​
Proficiency in the English language, willingness to learn, and open mind to new ways of working.
​
Lean awareness training is recommended before attending this course.
​
Training Approach
​
The course covers both theory and practice:
-
Slide-based training sessions, supported by examples
-
Preparation for the exam
-
Practice test (mock exam) simulating the certification exam.
​
Examination
​
There is no scheduled exam at the end of this training course.
​
Competence domains
​
The course covers the following domains:
-
Lean tools and techniques
-
SIPOC diagram
-
Process Mapping
-
Value Stream Mapping
​
Certification
​
The Value Stream Mapping certificate will be issued to delegates attending the course.
​
General Course Information
​
For general course information please click on the link here.
​
N.B. Please read our Terms & Conditions (T&Cs) and ask for clarifications, if any, before booking your training event.
​
Book now to reserve an on-site or online instructor-led training event of your choice for your company's delegates.
​
For more details about our:
-
List of training courses please click here.
-
Consulting services please click here
-
Workshops please click here.
​
For queries, including non-obligation quotes, please contact us.
​
